Temporary issue detected with AI ALF feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: October 27, 2026 04:01 ~ 04:09 (KST) (approximately 8 minutes)
- Affected Scope: Some user chats handled by ALF during the incident, and the ALF settings page
- Incident Details:
1) ALF responses were not delivered, or were delayed or cut off, and some chats were transferred to an agent
2) The ALF settings and preview pages loaded slowly or failed to open
- Cause: The servers supporting the system experienced a temporary delay in response
- Resolution: The servers have been restored, and preventive measures will be applied on October 29, 2026 (Thu). Until then, the same issue may recur during early morning hours.

We will continue to strengthen monitoring to prevent similar issues from occurring again.

Posted Oct 27, 2026 - 04:00 KST