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πŸ’¬ Live Chat Operational
πŸ“ž Meet Operational
πŸ“§ Email Operational
πŸ€– AI ALF Operational
⚑️ Add-ons Operational
πŸ” Integration Operational
πŸ—‚οΈ Contacts Operational
πŸ§‘β€πŸ’» Customer Support Interface Operational
✦ CoS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 27, 2026

Issue detected with Channel Talk system
Resolved - μΌμ‹œμ μΈ λ¬Έμ œκ°€ ν•΄κ²°λ˜μ—ˆμœΌλ©°, ν˜„μž¬ μ„œλΉ„μŠ€λŠ” μ •μƒν™”λ˜μ–΄ 이용이 κ°€λŠ₯함을 μ•ˆλ‚΄λ“œλ¦½λ‹ˆλ‹€. μ„œλΉ„μŠ€ μ΄μš©μ— λΆˆνŽΈμ„ λ“œλ¦° 점 μ‚¬κ³Όλ“œλ¦½λ‹ˆλ‹€.

- λ°œμƒ μ‹œκ°„: 2026-10-27 17:45 ~ 17:51 KST
- 영ν–₯ λ²”μœ„: μ±„λ„μ›μŠ€ μ›ΉΒ·λͺ¨λ°”μΌΒ·λ°μŠ€ν¬ν†± 앱을 μ΄μš©ν•˜λŠ” 일뢀 고객 및 μ™ΈλΆ€ λ©”μ‹ μ €Β·μ•± 연동 μ„œλΉ„μŠ€
- λ°œμƒ ν˜„μƒ:
1. μ›ΉΒ·λͺ¨λ°”μΌΒ·λ°μŠ€ν¬ν†± μ•±μ—μ„œ 일뢀 화면이 ν‘œμ‹œλ˜μ§€ μ•Šκ±°λ‚˜ 응닡이 지연됨
2. μ™ΈλΆ€ λ©”μ‹ μ € 및 μ•± 연동 μš”μ²­μ—μ„œ 처리 지연과 였λ₯˜κ°€ λ°œμƒν•¨

- 원인: μ•±μŠ€ν† μ–΄ μ„œλ²„ 배포 κ³Όμ •μ—μ„œ μš”μ²­μ„ μ²˜λ¦¬ν•˜λŠ” μ„œλ²„κ°€ μΌμ‹œμ μœΌλ‘œ μ€‘μ§€λ˜μ–΄, μ•±μŠ€ν† μ–΄μ™€ μ—°κ²°λœ μ„œλΉ„μŠ€μ—λ„ 였λ₯˜μ™€ 지연이 λ°œμƒν•¨
- 쑰치 λ‚΄μš©: μ„œλ²„λ₯Ό λ³΅κ΅¬ν•˜κ³  정상 응닡을 ν™•μΈν•˜μ˜€μŠ΅λ‹ˆλ‹€. μΆ”κ°€ λ°°ν¬λŠ” μ€‘λ‹¨ν–ˆμœΌλ©°, μ—°κ΄€ μ„œλΉ„μŠ€μ˜ 볡ꡬ μƒνƒœλ„ ν™•μΈν•˜μ˜€μŠ΅λ‹ˆλ‹€.
- 재발 방지 λŒ€μ±…: 배포 νŒŒμ΄ν”„λΌμΈμ„ μž¬μ •λΉ„ν•˜κ³  검증을 κ°•ν™”ν•˜μ—¬, μ„œλ²„ 배포가 μ˜λ„ν•œ λ°©μ‹μœΌλ‘œ μ§„ν–‰λ˜λ„λ‘ ν•˜κ² μŠ΅λ‹ˆλ‹€.

μ„œλΉ„μŠ€ μ΄μš©μ— λΆˆνŽΈμ„ λ“œλ € μ£„μ†‘ν•©λ‹ˆλ‹€. μ•ˆμ •μ μΈ μ„œλΉ„μŠ€λ₯Ό μ œκ³΅ν•  수 μžˆλ„λ‘ 배포 절차λ₯Ό κ°œμ„ ν•˜κ² μŠ΅λ‹ˆλ‹€.
Oct 27, 18:00 KST
Investigating - Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Oct 27, 17:55 KST
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: October 27, 2026 04:01 ~ 04:09 (KST) (approximately 8 minutes)
- Affected Scope: Some user chats handled by ALF during the incident, and the ALF settings page
- Incident Details:
1) ALF responses were not delivered, or were delayed or cut off, and some chats were transferred to an agent
2) The ALF settings and preview pages loaded slowly or failed to open
- Cause: The servers supporting the system experienced a temporary delay in response
- Resolution: The servers have been restored, and preventive measures will be applied on October 29, 2026 (Thu). Until then, the same issue may recur during early morning hours.

We will continue to strengthen monitoring to prevent similar issues from occurring again.
Oct 27, 04:00 KST

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Temporary issue detected with Phone feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: October 23, 2026 10:40 ~ 17:50 (KST) (approximately 7 hours 10 minutes)
- Affected Scope: In phone consultations received through SKB lines (including 070 numbers issued by SKB), agents heard the customer's voice cutting out. Call connections and lines from other carriers were not affected.
- Cause: A network issue on the carrier (SKB) side caused customer audio to arrive delayed and out of order, resulting in parts of the customer's voice being lost.
- Resolution: We applied an emergency measure so that delayed audio would not be lost. After SKB completed its recovery at 17:50, the temporary measure was reverted to its original state.

We will continue to strengthen monitoring to prevent similar issues from occurring again.
Oct 23, 17:50 KST
Investigating - Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Oct 23, 17:17 KST

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

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