Channel.io Status

All Systems Operational

💬 Live Chat Operational

📞 Meet Operational

📧 Email Operational

🤖 AI ALF Operational

⚡️ Add-ons Operational

🔁 Integration Operational

🗂️ Contacts Operational

🧑‍💻 Customer Support Interface Operational

✦ CoS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 2, 2026

No incidents reported today.

Sep 1, 2026

Temporary issue detected with Customer Support (Inbox)

Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: August 31, 2026 20:00 ~ September 1, 2026 16:00 (KST) (approximately 20 hours)
- Affected Scope: Channels using scheduled features such as consultation status changes and follow-up email sending
- Incident Details:
1) Scheduled consultation status changes were not processed correctly
2) Follow-up emails were not sent correctly
3) Other scheduled tasks were not processed correctly
- Cause: During service improvement work, some servers behaved unintentionally, causing scheduled tasks to be recorded as completed even though they had not actually been processed, which prevented automatic retries.
- Resolution: Upon identifying the issue, we took immediate action to ensure tasks are processed correctly, improved the system so tasks are only marked complete once actually finished, and added immediate detection for abnormal server behavior.

We will continue to strengthen monitoring to prevent similar issues from occurring again.
Sep 1, 16:37 KST

Investigating - Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Sep 1, 15:02 KST

Temporary issue detected with Marketing feature

Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: August 31, 2026 20:00 ~ September 1, 2026 16:00 (KST) (approximately 20 hours)
- Affected Scope: Channels that sent marketing messages
- Incident Details:
1) Campaigns were sent to only some of the intended recipients
2) Some one-time messages (OTMs) failed to send
- Cause: During service improvement work, some servers behaved unintentionally, causing scheduled tasks to be recorded as completed even though they had not actually been processed, which prevented automatic retries.
- Resolution: Upon identifying the issue, we took immediate action to ensure tasks are processed correctly, improved the system so tasks are only marked complete once actually finished, and added immediate detection for abnormal server behavior.

We will continue to strengthen monitoring to prevent similar issues from occurring again.
Sep 1, 16:00 KST

Investigating - Temporary issue has been detected with Marketing feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Sep 1, 14:02 KST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.