All Systems Operational

💬 Live Chat Operational
📞 Meet Operational
📧 Email Operational
🤖 AI ALF Operational
⚡️ Add-ons Operational
🔁 Integration Operational
🗂️ Contacts Operational
🧑‍💻 Customer Support Interface Operational
✦ CoS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Temporary issue detected with CoS
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: September 23, 2026 16:51:56 ~ September 25, 2026 01:54:00 (KST) (approximately 33 hours 2 minutes)
- Affected Scope: Channels that used the Analytics feature during the incident
- Incident Details:
1) Some figures were displayed differently from the actual data when viewing customer-related data in Analytics
2) Phone consultation statistics were displayed differently from the actual data
3) Some fields were not displayed in user chat analytics
- Cause: During an improvement to the analytics data, an unintended change was applied to a specific component of the system, causing some data to be aggregated and displayed incorrectly.
- Resolution: The affected data has been inspected, restored, and corrected.
We will continue to strengthen monitoring to prevent similar issues from occurring again.
Sep 25, 01:54 KST
Investigating - Temporary issue has been detected with CoS feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Sep 23, 17:52 KST

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

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