All Systems Operational

πŸ’¬ Live Chat Operational
πŸ“ž Meet Operational
πŸ“§ Email Operational
πŸ€– AI ALF Operational
⚑️ Add-ons Operational
πŸ” Integration Operational
πŸ—‚οΈ Contacts Operational
πŸ§‘β€πŸ’» Customer Support Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade May 24, 2026 04:00-05:00 KST

To enhance service stability and security, we will be performing the main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, May 23, 2026 EDT / Sunday, May 24, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 1 hour

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: maintenance-notice-May-24-en
ν•œκ΅­μ–΄: maintenance-notice-May-24-ko
ζ—₯本θͺž: maintenance-notice-May-24-ja

If you have any questions regarding this notice, please contact us via Channel.io.
Posted on Apr 24, 2026 - 11:55 KST
May 16, 2026

No incidents reported today.

May 15, 2026

No incidents reported.

May 14, 2026
Issue detected with Channel Talk system
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.


Incident Time: May 14, 2026, 19:47 – 20:03 (KST)
Scope of Impact: Temporary unavailability of the Channel Talk admin application, including disruptions to auto-assignment and agent status updates.

Cause: Temporary system overload during a deployment for product improvements.

Resolution: Resolved the overload by scaling up the database servers and performing a rollback.
May 14, 20:22 KST
Monitoring - We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.
May 14, 19:56 KST
Investigating - Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 14, 19:49 KST
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026
Temporary issue detected with Contacts feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: May 4, 2026 09:59 ~ 13:17 (KST) (approximately 3 hours 18 minutes)
- Affected Scope: Intermittent delays and failures in customer contact lookups and marketing recipient lookups in some channels during the incident period
- Cause: Load was concentrated on some servers handling data, causing temporary delays and intermittent failures
- Resolution: Initial load balancing has been completed, and additional stabilization work will follow.


Temporary issue has been detected with Contacts feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 4, 10:00 KST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage