Channel.io Status

All Systems Operational

💬 Live Chat Operational

📞 Meet Operational

📧 Email Operational

🤖 AI ALF Operational

⚡️ Add-ons Operational

🔁 Integration Operational

🗂️ Contacts Operational

🧑‍💻 Customer Support Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade May `24`, `2026` `04:00`-`05:00` KST

To enhance service stability and security, we will be performing the main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, May 23, 2026 EDT / Sunday, May 24, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 1 hour

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: maintenance-notice-May-24-en
한국어: maintenance-notice-May-24-ko
日本語: maintenance-notice-May-24-ja

If you have any questions regarding this notice, please contact us via Channel.io.
Posted on Apr 24, 2026 - 11:55 KST

Past Incidents

May 13, 2026

No incidents reported today.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

Temporary issue detected with Contacts feature

Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: May 4, 2026 09:59 ~ 13:17 (KST) (approximately 3 hours 18 minutes)
- Affected Scope: Intermittent delays and failures in customer contact lookups and marketing recipient lookups in some channels during the incident period
- Cause: Load was concentrated on some servers handling data, causing temporary delays and intermittent failures
- Resolution: Initial load balancing has been completed, and additional stabilization work will follow.

Temporary issue has been detected with Contacts feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 4, 10:00 KST

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade May 24, 2026 04:00-05:00 KST

Past Incidents

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade May `24`, `2026` `04:00`-`05:00` KST