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πŸ’¬ Live Chat Operational
πŸ“ž Meet Operational
πŸ“§ Email Operational
πŸ€– AI ALF Operational
⚑️ Add-ons Operational
πŸ” Integration Operational
πŸ—‚οΈ Contacts Operational
πŸ§‘β€πŸ’» Customer Support Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade Preparation Apr 26, 2026 04:00-04:30 KST

To enhance service stability and security, we will be performing preparatory work for our main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, April 25, 2026 EST / Sunday, April 26, 2026 KST
Time: Starting at 2:00 PM EST / 4:00 AM KST
Duration: Approximately 30 minutes

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: Link to be provided.
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If you have any questions regarding this notice, please contact us via Channel.io.
Posted on Mar 26, 2026 - 14:52 KST
Apr 12, 2026

No incidents reported today.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: 2026. 04. 08 15:10 ~ 2026. 04. 08 15:25 (KST)
- Affected Scope: Some channels using a specific LLM model (Claude) for ALF responses (List of channels attached below).
- Cause: Service error (overload) from the provider of the specific LLM model.
- Resolution: Switched to using a different LLM model for generating responses.
- Measures to Prevent Recurrence: Plan to reduce the time required to switch LLM models in the event of a service error from the LLM provider.
Apr 8, 15:25 KST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 15:24 KST
Update - We are continuing to investigate this issue.
Apr 8, 15:20 KST
Investigating - Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 8, 15:20 KST
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time 1: 2026. 04. 01 00:00 ~ 2026. 04. 01 00:30 (KST)
-Incident Time 2: 2026. 04. 01 08:30 ~ 2026. 04. 01 11:30 (KST)
-Affected Scope: In some channels, ALF sent error messages instead of responses, after which the chats were transferred to managers.
-Cause: System load on the external service (LLM provider) used for generating ALF responses.
-Resolution: Swapped to an alternative LLM service model.
-Measures to Prevent Recurrence: Establish an automatic fallback system to ensure response continuity by switching to alternative models or services if a specific provider encounters an issue.
Apr 1, 11:30 KST
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

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