Channel.io Status

All Systems Operational

💬 Live Chat Operational

📞 Meet Operational

📧 Email Operational

🤖 AI ALF Operational

⚡️ Add-ons Operational

🔁 Integration Operational

🗂️ Contacts Operational

🧑‍💻 Customer Support Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 22, 2026

No incidents reported today.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

Temporary issue detected with Customer Support (Inbox)

Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Incident Time: 2026. 03. 19 19:41 ~ 2026. 03. 19 21:55 (KST)
Affected Scope: An issue where the 'Send' button fails to activate when composing response messages in certain user chats.
Cause: While disabling the 'Send' button due to configuration errors in email user chats, regular user chats (non-email) were inadvertently affected.
Resolution: Modified the logic to perform the 'Send' button disable check only within the email editor.
Mar 19, 21:55 KST

Identified - Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Please note that there is an issue where the 'Send' button in the inbox input field may appear disabled in certain situations. However, messages can still be sent by pressing the 'Enter' key.
Mar 19, 19:41 KST

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

Temporary issue detected with AI ALF feature

Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Issue 1: Response disruption due to Claude model quota exhaustion
- Incident Time: 2026.03.13 11:11 ~ 11:18 (approximately 7 minutes)
- Affected Scope: Some channels using ALF
- Cause: ALF responses were not functioning properly in certain channels due to the exhaustion of the allocated quota for the Claude model.

Issue 2: Service disruption caused by configuration error during model deactivation
- Incident Time: 2026.03.13 11:18 ~ 11:40 (approximately 22 minutes)
- Affected Scope: All channels using the ALF response feature
- Cause: While disabling the Claude model for specific channels to resolve Issue 1, a configuration error caused the model setting to be applied across all channels, resulting in response disruptions.

Issue 3: Response disruption due to Claude model usage control configuration
- Incident Time:2026.03.13 15:16:20 ~ 15:22:50 (KST)
- Affected Scope: Some channels using ALF
- Cause: Due to an issue with the vendor-side control configuration for Claude model calls, ALF responses were not functioning properly in certain channels.

The issue has now been resolved, and the service has been operating normally since 11:40. We sincerely apologize for the inconvenience caused.
Mar 13, 11:18 KST

Temporary issue detected with Phone feature

Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: March 12, 2026 20:32 ~ March 13, 2026 11:09 (KST)
- Affected Scope: In certain cases where team assignment and VoiceALF were used together in an IVR workflow, calls connected through VoiceALF were not routed to agents when a request to connect to an agent was made.
- Cause: The status change function did not operate correctly when a call waiting for a manager was moved to the queue.
- Resolution: Fixed the issue so that the queue status change function operates correctly.
- Measures to Prevent Recurrence: Strengthen testing across a wider range of environments.
Mar 13, 11:09 KST

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.