All Systems Operational

💬 Live Chat Operational
📞 Meet Operational
📧 Email Operational
🤖 AI ALF Operational
⚡️ Add-ons Operational
🔁 Integration Operational
🗂️ Contacts Operational
🧑‍💻 Customer Support Interface Operational
✦ CoS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Issue detected with Channel Talk system
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: October 27, 2026 17:45 ~ 17:51 (KST)
- Affected Scope: Some customers using the Channelworks web, mobile, and desktop apps, as well as external messenger and app integration services
- Incident Details:
1) Some screens in the web, mobile, and desktop apps did not load or responded slowly
2) Requests from external messengers and app integrations were delayed or returned errors
- Cause: During an App Store server deployment, the servers handling requests temporarily stopped, causing errors and delays in services connected to the App Store
- Resolution: The servers have been restored and normal responses have been confirmed. Further deployments have been halted, and the recovery of related services has also been verified.
- Preventive Measures: We will reorganize the deployment pipeline and strengthen verification to ensure server deployments proceed as intended.

We apologize for any inconvenience to your use of the service. We will improve our deployment procedures to provide a more stable service.
Oct 27, 18:00 KST
Investigating - Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Oct 27, 17:55 KST
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: October 27, 2026 04:01 ~ 04:09 (KST) (approximately 8 minutes)
- Affected Scope: Some user chats handled by ALF during the incident, and the ALF settings page
- Incident Details:
1) ALF responses were not delivered, or were delayed or cut off, and some chats were transferred to an agent
2) The ALF settings and preview pages loaded slowly or failed to open
- Cause: The servers supporting the system experienced a temporary delay in response
- Resolution: The servers have been restored, and preventive measures will be applied on October 29, 2026 (Thu). Until then, the same issue may recur during early morning hours.

We will continue to strengthen monitoring to prevent similar issues from occurring again.
Oct 27, 04:00 KST

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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