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Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2026
No incidents reported today.
May 29, 2026
No incidents reported.
May 28, 2026
No incidents reported.
May 27, 2026
No incidents reported.
May 26, 2026
Resolved -
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
- Incident Time: May 24, 2026 04:00 ~ May 26, 2026 10:50 (KST) (approximately 2 days 6 hours 50 minutes)
- Affected Scope: Domestic SMS sending via the marketing and follow-up notification features
- Cause: During an internal system maintenance, SMS processing was not resumed, resulting in a failure to deliver text messages.
- Resolution: SMS processing has been resumed and the service has been restored. Two-stage monitoring has been added to prevent recurrence.
May 26, 15:37 KST
- Incident Time: May 24, 2026 04:00 ~ May 26, 2026 10:50 (KST) (approximately 2 days 6 hours 50 minutes)
- Affected Scope: Domestic SMS sending via the marketing and follow-up notification features
- Cause: During an internal system maintenance, SMS processing was not resumed, resulting in a failure to deliver text messages.
- Resolution: SMS processing has been resumed and the service has been restored. Two-stage monitoring has been added to prevent recurrence.
May 26, 15:37 KST
Investigating -
Temporary issue has been detected with SMS Sending Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 26, 15:36 KST
May 26, 15:36 KST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 26, 11:41 KST
May 26, 11:41 KST
Investigating -
Temporary issue has been detected with SMS Sending Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 26, 09:49 KST
May 26, 09:49 KST
May 25, 2026
No incidents reported.
May 24, 2026
Completed -
The scheduled maintenance has been completed.
May 24, 05:02 KST
May 24, 05:02 KST
Update -
Maintenance window has been extend an hour due to unexpected delay.
May 24, 04:42 KST
May 24, 04:42 KST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 04:00 KST
May 24, 04:00 KST
Update -
We will be undergoing scheduled maintenance during this time.
May 18, 18:41 KST
May 18, 18:41 KST
Update -
We will be undergoing scheduled maintenance during this time.
May 18, 16:18 KST
May 18, 16:18 KST
Scheduled -
To enhance service stability and security, we will be performing the main database (DB) upgrade. Below are the details of the scheduled maintenance.
Maintenance Schedule
Date: Saturday, May 23, 2026 EDT / Sunday, May 24, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 1 hour
Service Impact
During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.
Notice Document
English: maintenance-notice-May-24-en
νκ΅μ΄: maintenance-notice-May-24-ko
ζ₯ζ¬θͺ: maintenance-notice-May-24-ja
If you have any questions regarding this notice, please contact us via Channel.io.
Apr 24, 11:55 KST
Maintenance Schedule
Date: Saturday, May 23, 2026 EDT / Sunday, May 24, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 1 hour
Service Impact
During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.
Notice Document
English: maintenance-notice-May-24-en
νκ΅μ΄: maintenance-notice-May-24-ko
ζ₯ζ¬θͺ: maintenance-notice-May-24-ja
If you have any questions regarding this notice, please contact us via Channel.io.
Apr 24, 11:55 KST
May 23, 2026
No incidents reported.
May 22, 2026
No incidents reported.
May 21, 2026
Resolved -
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
- Incident Time: May 21, 2026 19:00 ~ 22:00 (KST) (approximately 3 hours)
- Affected Scope: Channels using messaging integrations (KakaoTalk, WeChat, etc.) and shopping mall integrations (GodoMall, ShopBy, etc.)
- Incident Details:
1) Messages could not be sent through messaging apps such as KakaoTalk and WeChat
2) Order information was not saved for integrated shopping malls such as Godo Mall and ShopBy
- Cause: A compatibility issue between some servers occurred during a system update.
- Resolution: The affected servers were updated to restore compatibility and resolve the issue.
May 21, 22:02 KST
- Incident Time: May 21, 2026 19:00 ~ 22:00 (KST) (approximately 3 hours)
- Affected Scope: Channels using messaging integrations (KakaoTalk, WeChat, etc.) and shopping mall integrations (GodoMall, ShopBy, etc.)
- Incident Details:
1) Messages could not be sent through messaging apps such as KakaoTalk and WeChat
2) Order information was not saved for integrated shopping malls such as Godo Mall and ShopBy
- Cause: A compatibility issue between some servers occurred during a system update.
- Resolution: The affected servers were updated to restore compatibility and resolve the issue.
May 21, 22:02 KST
Investigating -
Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 21, 21:08 KST
May 21, 21:08 KST
Monitoring -
We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.
May 21, 20:55 KST
May 21, 20:55 KST
Investigating -
Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 21, 20:30 KST
May 21, 20:30 KST
May 20, 2026
No incidents reported.
May 19, 2026
No incidents reported.
May 18, 2026
Resolved -
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
- Incident Time: May 18, 2026 10:03 ~ 11:14 (KST) (approximately 71 minutes)
- Affected Scope: Delays in inbox loading, IVR response, and App Store settings screen access in some environments during the incident period
- Cause: Repeated data lookup requests in App Store-related features caused a temporary surge in load on the server managing the data, which also delayed other requests using the same server.
- Resolution: The processing path causing the load was temporarily disabled to restore service. Going forward, the affected processing will be separated into its own flow, and frequently used information will be stored in advance for faster access. We have also adjusted request volume and processing time to prevent similar load from accumulating again.
We will continue to strengthen monitoring to prevent similar issues from occurring again.
May 18, 11:37 KST
- Incident Time: May 18, 2026 10:03 ~ 11:14 (KST) (approximately 71 minutes)
- Affected Scope: Delays in inbox loading, IVR response, and App Store settings screen access in some environments during the incident period
- Cause: Repeated data lookup requests in App Store-related features caused a temporary surge in load on the server managing the data, which also delayed other requests using the same server.
- Resolution: The processing path causing the load was temporarily disabled to restore service. Going forward, the affected processing will be separated into its own flow, and frequently used information will be stored in advance for faster access. We have also adjusted request volume and processing time to prevent similar load from accumulating again.
We will continue to strengthen monitoring to prevent similar issues from occurring again.
May 18, 11:37 KST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 18, 11:06 KST
May 18, 11:06 KST
Investigating -
Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 18, 10:32 KST
May 18, 10:32 KST
May 17, 2026
No incidents reported.
May 16, 2026
No incidents reported.