All Systems Operational

💬 Live Chat Operational
📞 Meet Operational
📧 Email Operational
🤖 AI ALF Operational
⚡️ Add-ons Operational
🔁 Integration Operational
🗂️ Contacts Operational
🧑‍💻 Customer Support Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade Preparation Apr 26, 2026 04:00-04:30 KST

To enhance service stability and security, we will be performing preparatory work for our main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, April 25, 2026 EDT / Sunday, April 26, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 30 minutes

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: maintenance-notice-April-26-en
한국어: maintenance-notice-April-26-ko
日本語: maintenance-notice-April-26-ja

If you have any questions regarding this notice, please contact us via Channel.io.
Posted on Mar 26, 2026 - 14:52 KST
Apr 20, 2026
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes)
- Affected Scope: All channels
1) Some real-time chat responses were delayed compared to usual
2) The ALF Preview feature was temporarily not functioning properly
- Cause: A temporary disruption occurred in some servers supporting the system under specific conditions
- Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence.

All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.
Apr 20, 11:36 KST
Investigating - Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 20, 11:11 KST
Temporary issue detected with Customer Support (Inbox)
Resolved - We would like to inform you of an issue where the unread message count in the inbox was inconsistent and inbox loading was slower than usual. All necessary actions have been completed, and the service is now operating normally.

- Incident Details:
1) The “unread message count” displayed on the right side of the inbox did not match the actual number
2) Loading speed of the inbox list was slower than usual
- Incident Time: April 20, 2026 09:55 ~ 10:39 (approximately 44 minutes)
- Cause: A temporary surge in load occurred in a specific segment of the server managing inbox data
- Resolution: The overloaded server segment was distributed to balance the load, and all systems have now been fully restored to normal operation.
Apr 20, 10:00 KST
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Temporary issue detected with AI ALF feature
Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: 2026. 04. 08 15:10 ~ 2026. 04. 08 15:25 (KST)
- Affected Scope: Some channels using a specific LLM model (Claude) for ALF responses (List of channels attached below).
- Cause: Service error (overload) from the provider of the specific LLM model.
- Resolution: Switched to using a different LLM model for generating responses.
- Measures to Prevent Recurrence: Plan to reduce the time required to switch LLM models in the event of a service error from the LLM provider.
Apr 8, 15:25 KST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 15:24 KST
Update - We are continuing to investigate this issue.
Apr 8, 15:20 KST
Investigating - Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 8, 15:20 KST
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

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