Temporary issue detected with Phone feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Incident Time: February 13, 2026, 16:16 – 16:26 (KST)
Affected Scope: IB/OB calls that occurred between 16:16 and 16:26.
There is a possibility of an additional 5–10 minutes of impact due to a call that occurred at 16:26.
Cause: An issue occurred during server deployment while applying a fix for the intermittent recording omission issue.
Resolution: Server rollback.

Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Posted Feb 13, 2026 - 16:16 KST