Temporary issue detected with Phone feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2026. 02. 24 15:26 ~ 2026. 02. 24 16:30 (KST)
-Affected Scope: VoiceALF calls in channels using Olivia and Sakura voices.
-Cause: Usage limit exceeded by the ALF voice provider.
-Resolution: Adjusted the usage limit of the ALF voice provider.
-Measures to Prevent Recurrence: Separate ALF voice usage limits and implement logic to switch to voices from other providers if a specific provider encounters an issue.

Posted Feb 24, 2026 - 16:30 KST