The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
- Incident Time: August 6, 2026 19:30 ~ August 7, 2026 10:32 (KST) (approximately 15 hours 2 minutes) - Affected Scope: 154 calls across 10 channels, occurring only in calls where an agent was connected after ALF Phone Support responded first - Cause: A change in a specific processing logic of the system caused voice not to connect when a call was transferred to an agent after ALF Phone Support had responded first. - Resolution: The affected logic has been restored to its previous state, and we plan to ensure voice connects properly every time a call is transferred to an agent. Test cases for agent handoff and call transfers in ALF Phone Support have also been added to prevent recurrence.
We will continue to strengthen monitoring to prevent similar issues from occurring again.
Posted Aug 07, 2026 - 10:32 KST
Investigating
Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Posted Aug 07, 2026 - 10:30 KST
This incident affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, and 🧑💻 Customer Support Interface.