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Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: 2026. 01. 29 19:31 ~ 2026. 01. 29 19:46 (KST)
- Affected Scope: Users with their account language set to 'Japanese' were unable to access the Desk.
- Resolution: Rolled back the deployment that caused the issue.
- Measures to Prevent Recurrence: Automate translation deployment during Web Desk deployment and add defensive logic for cases where translations are missing.

Posted Jan 29, 2026 - 19:30 KST