Temporary issue detected with Phone feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: June 24, 2026 20:48 ~ 21:23 (KST) (approximately 35 minutes)
- Affected Scope: Phone feature (inbound/outbound calls)
- Cause: A change in the internal data structure caused the Meet feature to stop functioning properly.
- Resolution: The system has been restored to its previous state, and we will be improving our deployment process to prevent recurrence.

We will continue to strengthen monitoring to prevent similar issues from occurring again.

Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Posted Jun 24, 2026 - 20:30 KST

This incident affected: 📞 Meet.