Temporary issue detected with Customer Support (Inbox)

Incident Report for Channel.io

Resolved

We identified a temporary issue affecting the Inbox and would like to share an update. The issue has now been fully resolved, and the service is operating normally. We apologize for any inconvenience caused.

Incident Time: January 5, 2026, 14:26 – 14:53 (KST)
Affected Scope: The following issues occurred on some channels
• Inbox badge not displaying correctly
• Inbox search unavailable
• Inbox-related statistics and analytics dashboards unavailable
Cause: Server overload
Resolution: Additional server capacity was deployed

Posted Jan 05, 2026 - 02:30 KST