Temporary issue detected with Contacts feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: May 4, 2026 09:59 ~ 13:17 (KST) (approximately 3 hours 18 minutes)
- Affected Scope: Intermittent delays and failures in customer contact lookups and marketing recipient lookups in some channels during the incident period
- Cause: Load was concentrated on some servers handling data, causing temporary delays and intermittent failures
- Resolution: Initial load balancing has been completed, and additional stabilization work will follow.

Temporary issue has been detected with Contacts feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Posted May 04, 2026 - 10:00 KST