The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
- Incident Time: September 23, 2026 16:51:56 ~ September 25, 2026 01:54:00 (KST) (approximately 33 hours 2 minutes) - Affected Scope: Channels that used the Analytics feature during the incident - Incident Details: 1) Some figures were displayed differently from the actual data when viewing customer-related data in Analytics 2) Phone consultation statistics were displayed differently from the actual data 3) Some fields were not displayed in user chat analytics - Cause: During an improvement to the analytics data, an unintended change was applied to a specific component of the system, causing some data to be aggregated and displayed incorrectly. - Resolution: The affected data has been inspected, restored, and corrected. We will continue to strengthen monitoring to prevent similar issues from occurring again.
Posted Sep 25, 2026 - 01:54 KST
Investigating
Temporary issue has been detected with CoS feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.