Temporary issue detected with Analytics Feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: February 13, 2026, 16:42 – 18:04 (KST)
- Affected Scope: Unable to download statistics, Custom Report data, and ALF statistics conversation lists.
- Cause: A field name entry error occurred during deployment while adding summary message content.
- Resolution: The related deployment changes were reverted to their previous state.

Posted Feb 13, 2026 - 18:06 KST

Investigating

We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Posted Feb 13, 2026 - 17:52 KST

This incident affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, and 🧑‍💻 Customer Support Interface.