[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade

Scheduled Maintenance Report for Channel.io

Completed

The scheduled maintenance has been completed.

Posted May 24, 2026 - 05:02 KST

Update

Maintenance window has been extend an hour due to unexpected delay.

Posted May 24, 2026 - 04:42 KST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 24, 2026 - 04:00 KST

Update

We will be undergoing scheduled maintenance during this time.

Posted May 18, 2026 - 18:41 KST

Update

We will be undergoing scheduled maintenance during this time.

Posted May 18, 2026 - 16:18 KST

Scheduled

To enhance service stability and security, we will be performing the main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, May 23, 2026 EDT / Sunday, May 24, 2026 KST
Time: Starting at 3:00 PM EDT / 4:00 AM KST
Duration: Approximately 1 hour

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: maintenance-notice-May-24-en
한국어: maintenance-notice-May-24-ko
日本語: maintenance-notice-May-24-ja

If you have any questions regarding this notice, please contact us via Channel.io.

Posted Apr 24, 2026 - 11:55 KST

This scheduled maintenance affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, and 🧑‍💻 Customer Support Interface.