Temporary issue detected with Kakao Talk Integration Service

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: June 23, 2026 15:00 ~ 17:00 (KST) (approximately 2 hours)
- Affected Scope: File and image messages sent by customers via KakaoTalk.
- Cause: File and image messages were not properly received due to a Kakao service outage.
- Resolution: The service was restored following the recovery of Kakao's service outage.

Posted Jun 23, 2026 - 17:16 KST

Investigating

Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Posted Jun 23, 2026 - 16:11 KST

This incident affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, and 🧑‍💻 Customer Support Interface.