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Incident Report for Channel.io

Resolved

This incident has been resolved.

Posted Mar 26, 2025 - 13:48 KST

Monitoring

This morning, an issue occurred with OpenAI's GPT, which is integrated with ALF, causing ALF to respond with only the following error message:
「A temporary issue has occurred, making it difficult to provide an answer. Please try again later.」
The system has since been stabilized by switching from OpenAI to AZURE as the primary service.

Incident Timeline:
2025-03-26 07:44–07:50 → OpenAI outage
2025-03-26 08:50–09:50 → OpenAI instability (increased response time)
2025-03-26 09:50–10:10 → OpenAI outage
2025-03-26 10:10–Present → Service stabilized after switching to AZURE

오늘 오전, ALF에 적용된 OpenAI gpt측에 장애가 발생하여 ALF가 다음과 같은 에러 메시지만 답변하는 현상이 발생하였습니다.
「일시적인 문제가 생겨 답변이 어렵습니다.」
현재는 OpenAI 대신에 AZURE를 우선적으로 사용하도록 교체하여 안정화된 상태입니다.

장애 발생 시간
2025-03-26 07:44~07:50 → OpenAI 장애 발생
2025-03-26 08:50~09:50 → OpenAI 불안정 (답변 대기 시간 증가)
2025-03-26 09:50~10:10 → OpenAI 장애 발생
2025-03-26 10:10~현재 → AZURE로 교체하여 정상화

本日午前、ALFに適用されたOpenAI gpt側に障害が発生し、ALFが以下のエラーメッセージのみを回答する現象が断続的に発生致しました。

エラーメッセージ：
「一時的な問題が発生しており、回答することができません。」

現在はOpenAIの代わりにAZUREを優先的に使用するように切り替えを実施し、ALFは安定化しています。

障害発生時間
- 2025年3月26日 7:44～7:50 → OpenAI障害発生
- 2025-03-26 08:50~09:50 → OpenAI 不安定 (回答待ち時間増加)
- 2025年3月26日 9:50～10:10 → OpenAI障害発生
- 2025年3月26日10:10～現在 → AZUREに交換して正常化

Posted Mar 26, 2025 - 12:01 KST

This incident affected: channel.io, gw.channel.io, and api.channel.io.