Searching Failure

Incident Report for Channel.io

Resolved

We have completely managed to resolve search service issue that you might experienced yesterday. We have always tried our best to serve better service and hope it won't cause same problem from now on. We really appreciate your patience and support.

team ZOYI.

Posted Feb 22, 2018 - 12:35 KST

Monitoring

We have created new instance for search service and in progress of migrating messages.

It will be resolved before 2/21 (Today). Thank you for your patience

Posted Feb 21, 2018 - 17:51 KST

Investigating

Search service has stopped working from 15:33 KST. It always returns empty results.

We are checking this issue.
Sincere apologies for your inconvenience.

Posted Feb 21, 2018 - 16:35 KST