Temporary issue detected with Phone feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: March 12, 2026 20:32 ~ March 13, 2026 11:09 (KST)
- Affected Scope: In certain cases where team assignment and VoiceALF were used together in an IVR workflow, calls connected through VoiceALF were not routed to agents when a request to connect to an agent was made.
- Cause: The status change function did not operate correctly when a call waiting for a manager was moved to the queue.
- Resolution: Fixed the issue so that the queue status change function operates correctly.
- Measures to Prevent Recurrence: Strengthen testing across a wider range of environments.

Posted Mar 13, 2026 - 11:09 KST