Service Partially Unavailable

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: 2026. 01. 29 19:05 ~ 2026. 01. 29 21:10 (KST)
- Affected Scope: For customers using mobile SDK versions earlier than 12.0.0, workflows were not triggered when starting a 'new chat' via the mobile app (unable to start new inquiries).
- Cause: During the removal of legacy Support Bot-related code, the API called during mobile workflow execution was inadvertently affected.
- Resolution: Rolled back the deleted legacy API.

Posted Jan 29, 2026 - 21:10 KST