Service Partially Unavailable

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

- Incident Time: 2026. 03. 05 20:18 ~ 2026. 03. 05 20:24 (KST)
- Affected Scope: Connection delays and non-responsiveness on Channel Talk Desk.
- Cause: A sudden surge in database connection demand occurred following improvements to the asynchronous thread pool structure, resulting in a service failure.
- Resolution: Reverted to the previous thread pool structure.
- Measures to Prevent Recurrence: Establish a process to pre-evaluate the impact on DB connections when modifying thread pool structures and strengthen connection-related monitoring alerts.

Posted Mar 05, 2026 - 20:24 KST