The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
- Incident Time: July 20, 2026 12:00 ~ July 20, 2026 16:00 (KST) (approximately 4 hours) - Affected Scope: Conversations where the automatic chat summary was not generated or was delayed upon closing - Cause: A temporary and significant slowdown in the external AI service used for summary generation caused some summaries to exceed the allowed time limit and be skipped. - Resolution: An emergency fix restored normal operation by 16:00. A structural improvement has since been deployed to run multiple AI models in parallel and use whichever completes first, ensuring summaries are generated normally even if external delays recur.
We will continue to strengthen monitoring to prevent similar issues from occurring again.
Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.