Temporary issue detected with AI ALF feature

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2025. 01. 06 22:30 ~ 2025. 01. 07 01:30 (KST)
-Affected Scope: Error messages were delivered instead of responses for some customers' ALF.
-Cause: Server outage on the side of the external LLM provider (OpenAI Azure).
-Resolution: Switched to a different LLM provider using the same model.

Posted Jan 07, 2026 - 01:30 KST