Temporary issue detected with Phone feature(Japan area Only)

Incident Report for Channel.io

Resolved

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Incident Period: 2025/08/28 22:00 ~ 2025/08/29 11:15 (KST)

Affected Scope: Meet functionality in channels where the channel country was set to Japan.

Cause of Incident: Meet functionality was unavailable because communication was incorrectly routed to the Korean voice server instead of the designated Japanese voice server.

Action Taken: Modified and deployed a fix to ensure channels with the country set to Japan communicate with the Japanese voice server.

Preventative Measures: Strengthen multi-country testing before deployment.

Posted Aug 29, 2025 - 11:43 KST

Investigating

Temporary issue has been detected with Phone feature(Japan area Only). We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Posted Aug 29, 2025 - 10:20 KST