All Systems Operational

πŸ’¬ μ±„νŒ… | Live Chat Operational
πŸ“ž μ „ν™” | Meet Operational
πŸ“§ 이메일 | Email Operational
πŸ€– AI ALF Operational
⚑️ λΆ€κ°€ μ„œλΉ„μŠ€ | Add-ons Operational
πŸ” 연동 μ„œλΉ„μŠ€ | Integration Operational
πŸ—‚οΈ 고객 μ—°λ½μ²˜ | Contacts Operational
πŸ§‘β€πŸ’» 고객용 상담 ν™”λ©΄ | Customer Support Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
ν•΄μ™Έ 문자 λ°œμ†‘μ— 문제 발견 | Temporary issue detected with SMS Sending Service
Resolved - μΌμ‹œμ μΈ λ¬Έμ œκ°€ ν•΄κ²°λ˜μ—ˆμœΌλ©°, ν˜„μž¬ μ„œλΉ„μŠ€λŠ” μ •μƒν™”λ˜μ–΄ 이용이 κ°€λŠ₯함을 μ•ˆλ‚΄λ“œλ¦½λ‹ˆλ‹€. μ„œλΉ„μŠ€ μ΄μš©μ— λΆˆνŽΈμ„ λ“œλ¦° 점 μ‚¬κ³Όλ“œλ¦½λ‹ˆλ‹€.

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
Oct 16, 11:50 KST
Investigating - 트윌리였 계정을 μ‚¬μš©ν•΄ ν•΄μ™Έ κ³ κ°μ—κ²Œ λ°œμ†‘λ˜λŠ” 문자 (λ§ˆμΌ€νŒ…, νŒ”λ‘œμ—… μ•Œλ¦Ό) λ°œμ†‘μ— μΌμ‹œμ μΈ λ¬Έμ œκ°€ λ°œκ²¬λ˜μ—ˆμŠ΅λ‹ˆλ‹€. 원인 확인 ν›„ μ¦‰μ‹œ μ‘°μΉ˜ν•˜κ² μŠ΅λ‹ˆλ‹€. λΆˆνŽΈμ„ λ“œλ € μ£„μ†‘ν•©λ‹ˆλ‹€.

Temporary issue has been detected with SMS Sending Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Oct 16, 09:35 KST
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
μ˜€νΌλ ˆμ΄ν„° μƒνƒœ κΈ°λŠ₯에 일뢀 문제 발견 | Temporary issue detected with Phone feature
Resolved - μΌμ‹œμ μΈ λ¬Έμ œκ°€ ν•΄κ²°λ˜μ—ˆμœΌλ©°, ν˜„μž¬ μ„œλΉ„μŠ€λŠ” μ •μƒν™”λ˜μ–΄ 이용이 κ°€λŠ₯함을 μ•ˆλ‚΄λ“œλ¦½λ‹ˆλ‹€. μ„œλΉ„μŠ€ μ΄μš©μ— λΆˆνŽΈμ„ λ“œλ¦° 점 μ‚¬κ³Όλ“œλ¦½λ‹ˆλ‹€

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
Oct 13, 16:02 KST
Monitoring - 진행 쀑 상담에 μ „ν™” μœ ν˜•μ˜ 상담이 μ—†μœΌλ‚˜, μ˜€νΌλ ˆμ΄ν„° μƒνƒœκ°€ 'μ „ν™” ν›„μ²˜λ¦¬ 쀑'으둜 ν‘œμ‹œλ˜λŠ” λ¬Έμ œκ°€ 일뢀 μΌ€μ΄μŠ€μ—μ„œ 아직 ν•΄κ²°λ˜μ§€ μ•Šμ€ κ²ƒμœΌλ‘œ ν™•μΈλ©λ‹ˆλ‹€. 문제 ν•΄κ²° ν›„ 재배포λ₯Ό 진행할 μ˜ˆμ •μž…λ‹ˆλ‹€. λΆˆνŽΈμ„ λ“œλ € μ£„μ†‘ν•©λ‹ˆλ‹€.

Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Oct 13, 14:09 KST
μ˜€νΌλ ˆμ΄ν„° μƒνƒœ κΈ°λŠ₯에 일뢀 문제 발견 | Temporary issue detected with Phone feature
Resolved - 진행쀑 μƒνƒœμ— μžˆλŠ” μ „ν™” 상담을 μ’…λ£Œν–ˆμŒμ—λ„ "μ „ν™” ν›„μ²˜λ¦¬ 쀑" μƒνƒœκ°€ "λŒ€κΈ°μ€‘"으둜 λ³€κ²½λ˜μ§€ μ•ŠλŠ” μ΄μŠˆμ— λŒ€ν•œ μ‘°μΉ˜κ°€ μ™„λ£Œλ˜μ—ˆμŠ΅λ‹ˆλ‹€. μƒˆλ‘œκ³ μΉ¨(ctrl λ˜λŠ” command + R)을 ν•œ 번 ν•˜μ‹  ν›„ 이용 λΆ€νƒλ“œλ¦½λ‹ˆλ‹€. λΆˆνŽΈμ„ λ“œλ € μ£„μ†‘ν•©λ‹ˆλ‹€. μž¬λ°œν•˜μ§€ μ•Šλ„λ‘ μ΅œμ„ μ„ λ‹€ν•˜κ² μŠ΅λ‹ˆλ‹€.


The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.
Oct 13, 13:21 KST
Investigating - 진행 쀑 상담에 μ „ν™” μœ ν˜•μ˜ 상담이 μ—†μœΌλ‚˜, μ˜€νΌλ ˆμ΄ν„° μƒνƒœκ°€ 'μ „ν™” ν›„μ²˜λ¦¬ 쀑'으둜 ν‘œμ‹œλ˜λŠ” λ¬Έμ œκ°€ λ°œκ²¬λ˜μ—ˆμŠ΅λ‹ˆλ‹€.
원인 νŒŒμ•… 및 ν•΄κ²° μ€‘μž…λ‹ˆλ‹€. λΆˆνŽΈμ„ λ“œλ € μ£„μ†‘ν•©λ‹ˆλ‹€.

Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Oct 13, 10:59 KST
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
μš΄μ˜μ‹œκ°„ κΈ°λŠ₯에 μΌμ‹œμ μΈ 문제 발견 | Temporary issue detected with Chat Operation feature
Resolved - μΌμ‹œμ μΈ λ¬Έμ œκ°€ ν•΄κ²°λ˜μ—ˆμœΌλ©°, ν˜„μž¬ μ„œλΉ„μŠ€λŠ” μ •μƒν™”λ˜μ–΄ 이용이 κ°€λŠ₯함을 μ•ˆλ‚΄λ“œλ¦½λ‹ˆλ‹€. μ„œλΉ„μŠ€ μ΄μš©μ— λΆˆνŽΈμ„ λ“œλ¦° 점 μ‚¬κ³Όλ“œλ¦½λ‹ˆλ‹€.

λ°œμƒ μ‹œκ°„: 2025. 10.01 20:00 ~ 2025. 10.10 11:50
영ν–₯ λ²”μœ„: 휴일 μ„€μ •, 운영 μ—¬λΆ€ μˆ˜λ™ λ³€κ²½ μ‹œ λ°œμƒ κ°€λŠ₯
원인: μš΄μ˜μ‹œκ°„ 적용 κ΄€λ ¨ λ‚΄λΆ€ μ„±λŠ₯ κ°œμ„  κ³Όμ •μ—μ„œμ˜ 둜직 문제둜 인해 운영 μ‹œκ°„ μžλ™ν™”κ°€ 미적용됨
쑰치 λ‚΄μš©: 2025λ…„ 10μ›” 10일 11μ‹œ 50λΆ„ κΈ°μ€€ 전체 채널 λŒ€μƒμœΌλ‘œ μš΄μ˜μ‹œκ°„ μž¬κ³„μ‚° 및 반영 μž‘μ—… μˆ˜ν–‰ μ™„λ£Œ
재발 방지 λŒ€μ±…: 재발 κ°€λŠ₯ν•œ 근본적인 원인을 κ°œμ„ ν•˜μ—¬ 쑰치 μ™„λ£Œν•˜μ˜€μŠ΅λ‹ˆλ‹€.


The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Incident Time: 2025.10.01 20:00 ~2025.10.10 11:50 (KST)
Affected Scope: Possible occurrence when configuring holiday settings or manually changing the Chat Operation.
Cause: Due to a logic issue introduced during internal performance optimizations related to applying Chat Operation, the automation was not applied.
Resolution: As of 11:50 on October 10, 2025 (KST), we completed a full recalculation and application of Chat Operation across all channels.
Measures to Prevent Recurrence: We fixed the underlying root cause and implemented safeguards to prevent recurrence.
Oct 10, 11:50 KST
Investigating - μš΄μ˜μ‹œκ°„ μžλ™ν™” κΈ°λŠ₯에 μΌμ‹œμ μΈ λ¬Έμ œκ°€ λ°œκ²¬λ˜μ–΄ μ•ˆλ‚΄λ“œλ¦½λ‹ˆλ‹€. μž„μ‹œλ°©νŽΈμœΌλ‘œ μˆ˜λ™μœΌλ‘œ 운영 μƒνƒœλ₯Ό λ³€κ²½ ν›„ μ €μž₯ν•΄μ£Όμ‹œκΈ° λ°”λžλ‹ˆλ‹€. ν˜„μž¬ μ‹ μ†ν•œ μ‘°μΉ˜μ€‘μ΄λ©°, 볡ꡬ μ‹œ μ•ˆλ‚΄λ“œλ¦¬λ„λ‘ ν•˜κ² μŠ΅λ‹ˆλ‹€. μ΄μš©μ— λΆˆνŽΈμ„ λ“œλ € μ£„μ†‘ν•©λ‹ˆλ‹€.

Temporary issue has been detected with Chat Operation feature. As a temporary workaround, please manually change the operating status and save. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Oct 10, 10:46 KST
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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